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AXS Mobile Ticketing Information

AXS is the official ticket service provider for the Riviera Theatre, Vic Theatre, Park West and for Jam Productions’ events at the following venues:

 

  • Lakefront Green
  • Lincoln Hall
  • Schubas
  • Martyrs
  • The Green Mill
  • Fourth Presbyterian Church
  • Jay Pritzker Pavilion

Your AXS Mobile ID is the secure and unique code for all of your tickets, and all you need is the AXS app to use it (iOS or Android). No paper tickets required. This new feature brings state-of-the-art experiences to fans along with the flexibility and convenience of safely and securely managing their tickets on AXS.com or in the AXS App. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue. 

How to Use AXS Mobile ID

AXS Mobile ID digital tickets are tickets you use with your phone – like e-tickets or mobile tickets from an airline or movie theater -- they make getting in easier than ever.

Simply show your tickets on your phone using the AXS app to enter the venue.

Select AXS Mobile ID as your delivery method when buying tickets (it’s free!), and then follow these simple steps to use them:

  1. Get the AXS app if you haven’t already. Download the AXS App on the App Store or on Google Play.
  2. Open the app and sign in to see your tickets.
  3. Show the tickets in the app at the gate and get them scanned to enter.

If you’re going with a group, make sure everyone enters together, or transfer tickets to friends before the event. 

Click here for more information about AXS Mobile ID.

Transferring Tickets

A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the doors to walk in together. There is no fee for transferring seats and you are allowed unlimited transfers. 

Your guests will need to create an AXS account to receive tickets. Guests can transfer the tickets back to you if they can’t attend or you can cancel the transfer if they have yet to set up their AXS account. If they already have an AXS account set up the tickets will go in their account automatically. 

Here's how it works: 

  1. Click the Transfer button next to the event in your AXS account. 
  2. Select the tickets to transfer and enter the recipient's information. 
  3. On the review page, click the Transfer button to send the tickets. 

The recipient will get an email about the transfer, and they’ll need to create an AXS account (if they don’t have one yet) to complete the transfer. After that, the tickets will be theirs to use with the AXS app. 

How will I know if my transfer was successful? 

Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. You may also review your transfers and purchase history at AXS.com. 

How do I accept Transferred Tickets? 

If you already have an AXS account, the tickets will be transferred to your account automatically. Otherwise, you’ll get an email letting you know you need to create an AXS account to claim the tickets. Just follow the simple steps to make the tickets officially yours. 

Once I have downloaded the AXS App and AXS account, do I have to accept the transfer every time? 

Nope. Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually). 

Can seats be transferred to someone who doesn’t have an AXS account? 

Yep! They’ll just have to create an AXS account to claim their tickets. They’ll also need to get the AXS app. When it’s time for the event, they can open the app to show their tickets on their phone. 

Can I cancel a transfer? 

It depends. If your friend already has an AXS account, the tickets will be transferred instantaneously. Otherwise, you have until your friend creates an account to cancel the transfer. Remember, your friends can always transfer tickets back to you. 

Selling Your Tickets

AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. Tickets purchased through unofficial sources (such as Craigslist, StubHub, etc.) may not be valid. 

Here's how it works: 

  1. Click the Sell button next to the event in your AXS Account. 
  2. Select the tickets to sell, and then set your price and selling options. 
  3. On the Review page, click the List Tickets button to finish. 

When your tickets sell, you’ll receive an email informing you of the sale. The tickets will be delivered to the buyer automatically. You’ll be able to transfer money to your bank from your account on AXS.com. 

How do I know if I can sell my tickets? 

If you see a Sell button next to your tickets in your account, you can sell them! It’s up to the promoter, artist, or team if you can sell tickets or not. 

When I sell tickets, do I have to deal with the buyer? 

Never. AXS handles payment and delivery so buyers and sellers never interact with each other. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit.